**Effective Date:** July 12, 2025
Your privacy is critically important to us. At Instant Insure, we are committed to protecting your personal information and ensuring a transparent process for how your data is collected, used, and shared. This Privacy Policy outlines our practices regarding the information we collect through our website, WhatsApp communication, and other service channels.
1. Information We Collect
We collect information that helps us provide you with instant vehicle insurance quotes and related services. This includes:
- Personal Identification Information: Name, mobile number and email address.
- Vehicle Information: Vehicle registration number (RC copy details), vehicle type (car, bike, commercial vehicle), previous policy details (if applicable, for renewal).
- Communication Data: Records of your interactions with us via WhatsApp, email, or phone calls.
- Website Usage Data: Information about how you use our website, such as pages visited, time spent, and referral sources (collected via Google Analytics). This typically includes IP address, browser type, device information, and anonymous usage statistics.
2. How We Collect Information
We collect information through the following methods:
- Directly from you: When you fill out our quote form on the website, send us a message on WhatsApp, or communicate with us via email or phone.
- Automated Technologies: Through cookies and similar tracking technologies when you visit our website (for analytics purposes).
3. How We Use Your Information
The information we collect is used solely for the purpose of providing our services and improving your experience:
- To Provide Quotes: To understand your insurance needs and generate personalised vehicle insurance quotes.
- To Facilitate Policy Issuance: To process your insurance application and issue your policy instantly via WhatsApp and email.
- For Communication: To respond to your inquiries, provide support, send policy documents, and communicate updates regarding your insurance.
- For Cashback Processing: To verify eligibility and process cashback payments for eligible renewals.
- For Service Improvement: To analyse website usage, understand customer preferences, and improve our services and website functionality.
- For Compliance: To comply with legal and regulatory obligations, including those set by IRDAI.
4. How We Share Your Information
We are committed to keeping your information confidential. We share your information only in the following limited circumstances:
- With Insurance Partners: We share necessary vehicle and personal details with our trusted IRDAI-approved insurance partners (insurers) to obtain accurate quotes and facilitate policy issuance.
- Service Providers: We may use third-party service providers (e.g., for website hosting, analytics, communication platforms) who assist us in operating our business. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required by law, court order, or government regulation, we may disclose your information.
- With Your Consent: We may share your information for other purposes with your explicit consent.
**We do not sell, rent, or trade your personal information to third parties for their marketing purposes.**
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes using secure communication channels (like WhatsApp's end-to-end encryption for messages), secure data storage, and restricting access to personal data to authorised personnel only.
6. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete personal information.
- Withdraw Consent: Withdraw your consent for us to process your personal information, where consent is the basis for processing.
- Deletion: Request the deletion of your personal information, subject to legal and regulatory requirements.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (like Google Analytics) to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: contact@instantinsure.in
Phone/WhatsApp: +91-9619081828